Mattress Firm Stockton in Stockton, CA Open now

Reviews about Mattress Firm Stockton

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  March 03, 2020, by Ronnie Ruyonga
  I have never written a review in my entire life, but the experience I had at this branched needs to be known. Please avoid buying your mattress from this place at all costs. I bought a queen size mattress gave it a try but did not like it. I contacted this particular branch and set up a return near the end of my warranty with the intention to get another mattress or just give the mattress back. I emailed one of the sales associates my sleeptrain invoice (Mattress firm had just acquired sleep train). Since the time period was 120 days and I was interested in sorting out the issue with in the 120 day period (day 115), I wanted the exchange done as soon as possible. But they had no pick up available for the mattress. To cut the long story short , the time period crossed over and I was told I could neither return nor exchange my mattress. When I asked to speak to a higher manager, I was told I am "not allowed to." I honestly pray that the people who own this establishment are not into doing bad business, and I hope that they learn that their word is their bond.