Pacific Audio & Video in Stockton, CA Closed now

Reviews about Pacific Audio & Video

• ★ ☆ ☆ ☆ ☆

  July 02, 2020, by Ian Corpuz
  I WON'T recommend this shop to anyone at all. Good at start with all the pricing and talks but talks is not enough. We brought our '04 Toyota 4runner to their shop to have it installed with touchscreen stereo and backup camera. After installation of said accessories, we found out that our dashboard has been chunked off about 1 cm square and worst part is the installer try to fix and conceal the damage. No words to us about the damage until we're on our way home. One original bolt is lost they replaced but different from original. Very poor craftsmanship and installation. The USB port is wired from stereo going out to the glove box. Now we have wire dangling under the glove compartment. No aux input installed (bummer). During our arrangement of their compensation to the damage, juan, the manager even scare us that if we go to court we're gonna lose because we refuse to accept their compensation. My opinion, don't let them dictate what's good for your car. If you need to go to court, do it. Juan even said don't listen to what people say in Yelp. I say, what the heck! how did this guy get the manager position? Did he really understand the word "business" or "marketing"??. Nobody can convince me to go back to this shop anymore. I'm done